The Voice of the Customer Boutique Solution
Diduenjoy combines intelligence, creativity, and expertise with cutting-edge technology to set a new standard in the Voice of the Customer, turning insights into meaningful business action.
LVMH
American Express
SNCF
BPI France
Doctolib
Securitas
SisleyAn intelligent platform designed to strengthen long-term relationships between brands and their customers
Simple and intuitive, our platform captures the full richness of the Voice of the Customer, analyzes it with precision, and turns it into clear, actionable insights. Backed by a thoughtfully guided AI and bespoke human support, our mission is to turn complex data into clear insights - helping you understand your customers better, act swiftly, and rally your entire organization around the customer experience.
Tableau de bord Diduenjoy montrant les indicateurs de performance client pour janvier 2025, dont mentions, score de sentiment, avis clients et graphique du parcours utilisateur.
Capturing the Voice of the Customer. Anywhere, anytime.
Directly, by delivering targeted surveys at every key stage of the customer journey through the most effective channels for each market, from email and SMS to WhatsApp, in-app messaging, WeChat, KakaoTalk, Line, and more.
Indirectly by harnessing insights from public reviews, social media conversations, customer service interactions, and other valuable external sources.
From complexity to clarity, for every team
Our platform transforms your raw data into clear insights. Powered by an AI engine tailored to your industry, it surfaces weak signals and highlights key areas for improvement. Views are tailored by role, featuring customized dashboards and impact scores - turning every insight into an actionable lever.
The Voice of the Customer in everyone’s hands
Insights only matter when they’re shared and acted upon. Diduenjoy delivers real-time Voice of the Customer analysis to all relevant teams - from HQ to field, product, marketing, sales, and customer service teams. Every signal becomes an opportunity to act: respond to a detractor, resolve dissatisfaction, recognize outstanding employees, boost your online reputation, monitor topics over time, or drive lasting customer experience improvements.
Capturing the Voice of the Customer. Anywhere, anytime.
Directly, by delivering targeted surveys at every key stage of the customer journey through the most effective channels for each market, from email and SMS to WhatsApp, in-app messaging, WeChat, KakaoTalk, Line, and more.
Indirectly by harnessing insights from public reviews, social media conversations, customer service interactions, and other valuable external sources.
From complexity to clarity, for every team
Our platform transforms your raw data into clear insights. Powered by an AI engine tailored to your industry, it surfaces weak signals and highlights key areas for improvement. Views are tailored by role, featuring customized dashboards and impact scores - turning every insight into an actionable lever.
The Voice of the Customer in everyone’s hands
Insights only matter when they’re shared and acted upon. Diduenjoy delivers real-time Voice of the Customer analysis to all relevant teams - from HQ to field, product, marketing, sales, and customer service teams. Every signal becomes an opportunity to act: respond to a detractor, resolve dissatisfaction, recognize outstanding employees, boost your online reputation, monitor topics over time, or drive lasting customer experience improvements.
“Diduenjoy is both a powerful and flexible solution, renowned for its ease of use, quick setup and implementation but also for being an expert, responsive partner who truly listens to its clients.”
Sabrina KeleyanOmnichannel Product & Content Director
Pictogrammes RGPD et PIPLSecure, compliant, and effortlessly integrated
Designed to meet the demands of the most rigorous IT environments, our platform seamlessly integrates with your business tools through standardized connectors and well-documented APIs. Data security is at the core of our approach: encryption, access controls, strong authentication, regular audits, and strict internal policies.
We are also fully compliant with current regulations - notably, we are the only non-Chinese VoC company certified to meet PIPL standards.
Pictogrammes RGPD et PIPLSecure, compliant, and effortlessly integrated
Designed to meet the demands of the most rigorous IT environments, our platform seamlessly integrates with your business tools through standardized connectors and well-documented APIs. Data security is at the core of our approach: encryption, access controls, strong authentication, regular audits, and strict internal policies.
We are also fully compliant with current regulations - notably, we are the only non-Chinese VoC company certified to meet PIPL standards.
Réunion de travail collaborative
Réunion de travail collaborativeA natural extension of your team
We know your challenges, your expectations, and the daily pressures you face. That’s why we’re dedicated to being by your side every step of the way - helping you strengthen what matters most: the bond between your brand and your customers. It’s more than a commitment - it’s a promise. We show up when it counts, with no strings attached. We align ourselves with your goals, not our timelines. Because your success is not just our mission — it’s our passion.
“Diduenjoy offers a simple, intuitive, and efficient solution, supported by consistent, high-quality guidance. After just a few weeks, the results were already clear providing us with valuable insights into customer satisfaction with our company.”
Caroline Sautereau du PartDirector of Digital Transformation and Information Technologies
We are a boutique firm
For over a decade, we’ve followed our own path - far from the standards imposed by the tech industry. Independent since day one, we operate like a boutique firm: passionate about the details, relentlessly dedicated, and fiercely loyal to our partners. Our team is multidisciplinary and tightly knit, with business, technical, and operational experts who stay closely connected and deeply understand our clients’ challenges.
Our offices at 55 Rue des Petites Écuries in Paris
Ready to get started with Diduenjoy?
Our experts will help you build a Voice of the Customer program tailored to your needs.