A natural extension of your team
A powerful tool is important, but it’s the people behind it who make the difference - customizing it to your needs and providing ongoing support. That’s where we shine: with committed teams working hand in hand with you to maximize the value of your Voice of the Customer program. Together, we shape your program and help transform it into an effective strategic management asset.
Réunion de travailTailored deployment
Every project and client is different, with its own goals, challenges and context. That’s why our first step is always co-creation: whether you’re building a new Voice of the Customer program or replicating an existing setup, we define a customized action plan aligned with your priorities and timelines.
Deployment is then led by your dedicated Customer Success Manager, following a flexible methodology that allows both quick launches for focused needs and international rollouts within a few weeks.
In every case, our goal remains the same: meet our commitments and your deadlines to deliver value as quickly as possible.
For example, a full Diduenjoy rollout across ten international markets and three Voice of the Customer sources typically is typically completed within six weeks.
À titre d’exemple, un lancement sur une dizaine de marchés internationaux, couvrant trois sources de Voix du Client, prend en moyenne Six semaines. 
A long-term partner by your side
From the moment your solution is deployed, our support intensifies. This is the hypercare phase - a period of proactive monitoring and rapid response to ensure a smooth transition and confident adoption by your teams. Our collaboration then continues with structured rituals designed to sustain performance over time.
Clear KPIs
At the start of every engagement, we translate your ambitions into clear, actionable KPIs.
These KPIs serve as our shared compass to drive performance and measure tangible progress throughout the project.
Quarterly Strategic Reviews
Each quarter, we conduct structured strategic reviews (QBRs) to take a step back and look at the bigger picture.
Together, we analyze customized reports, benchmark your performance against the industry, and provide targeted recommendations to make your Voice of the Customer program a key driver of growth.
A Voice of the Customer Program that evolves with your needs
Our role is to keep your program vibrant and evolving through focused training, expert guidance, and the sharing of best practices across the ecosystem.
We help you launch new initiatives and maximize the impact of your Voice of the Customer efforts over time.
A long-term partner by your side
From the moment your solution is deployed, our support intensifies. This is the hypercare phase - a period of proactive monitoring and rapid response to ensure a smooth transition and confident adoption by your teams. Our collaboration then continues with structured rituals designed to sustain performance over time.
Clear KPIs
At the start of every engagement, we translate your ambitions into clear, actionable KPIs.
These KPIs serve as our shared compass to drive performance and measure tangible progress throughout the project.
Quarterly Strategic Reviews
Each quarter, we conduct structured strategic reviews (QBRs) to take a step back and look at the bigger picture.
Together, we analyze customized reports, benchmark your performance against the industry, and provide targeted recommendations to make your Voice of the Customer program a key driver of growth.
A Voice of the Customer Program that evolves with your needs
Our role is to keep your program vibrant and evolving through focused training, expert guidance, and the sharing of best practices across the ecosystem.
We help you launch new initiatives and maximize the impact of your Voice of the Customer efforts over time.
Jules, Full Stack Developer
“Diduenjoy’s support goes far beyond simply setting up surveys. The team is proactive, responsive, and always attentive.
Together, we designed fully customized questionnaires, perfectly aligned with our brands’ identities and the standards of our group.
Their expertise helped us ask the right questions to capture insights that are truly actionable.”
Benoît CORTINASHead of Consumer and Store Experience — Retail EMEA
Paule, Head of CSM
“Diduenjoy is a smooth, efficient, and easy-to-use solution that has helped us gain responsiveness and clarity in collecting and analyzing the Voice of the Customer.
Easy to deploy, the platform comes with true, hands-on support from a team that is attentive, responsive, and perfectly aligned with our needs and challenges.”
Tania AlikerHead of Digital Performance
Louis
A clear product vision, shaped by our clients
We have a clear vision of where we’re headed - a platform that’s coherent, reliable, and powerful for everyone. This vision guides every decision we make, ensuring we never compromise on quality or consistency. At the same time, we stay agile and open. Our roadmap evolves through continuous feedback from our clients, making sure the platform remains relevant, practical, and perfectly aligned with your real-world needs. Many of our most strategic innovations arise from this close partnership. Together, we shape a platform that grows stronger without losing its core strengths.
LouisA clear product vision, shaped by our clients
We have a clear vision of where we’re headed - a platform that’s coherent, reliable, and powerful for everyone. This vision guides every decision we make, ensuring we never compromise on quality or consistency. At the same time, we stay agile and open. Our roadmap evolves through continuous feedback from our clients, making sure the platform remains relevant, practical, and perfectly aligned with your real-world needs. Many of our most strategic innovations arise from this close partnership. Together, we shape a platform that grows stronger without losing its core strengths.
Discover why over 150 companies use Diduenjoy
Diduenjoy combines intelligence, creativity, and expertise with technology to set a new standard to turn customer feedback into meaningful business action.