Unlock the full power of the Voice of the Customer
With expertly guided AI, Diduenjoy turns the complexity of customer feedback into clear insights - and transforms those insights into decisive actions. Empower every team to truly elevate your customer experience.
Processus Diduenjoy : 01 Collect, 02 Analyze, 03 Act.
01
Collect
Diduenjoy captures the Voice of the Customer wherever it’s expressed
Illustration Vidéo
Illustration Vidéo
A 360° listening approach
Surveys, online reviews, social media, customer service interactions, mystery shopping… All your feedback streams are centralized in a signal platform, providing a unified, actionable 360° view.
Survey Screenshot
Surveys your customers want to answer
Our questionnaires seamlessly reflect your brand identity to deliver a smooth, consistent user experience. The result: higher engagement, more responses, and richer feedback.
Feedback vocal feature illustrationVoice feedback, now part of your CX stack
Every day, over 10 billion voice messages are exchanged on WhatsApp. Diduenjoy lets you capture this spoken feedback - whether from surveys, messages, or customer interactions - and analyze it just like any other input.
Éditeur d'enquêteA powerful yet simple survey builder
Open or closed questions, scales, multiple choice, conditional fields… Our survey builder lets you create any type of questionnaire you need, all with ease of use.
IllustrationChina, without barriers
As the first VoC platform outside China compliant with PIPL, Diduenjoy enables you to collect feedback from Chinese consumers while fully respecting local data sovereignty and privacy regulations.
02
Analyze
Powerful analytics made simple
Clarity and power, in every analysis
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Feature
IllustationVoice of the Customer, made clear by AI
Feature
Feature
Feature
FeatureFeature03
Act
The right insight, to the right person, at the right time
Capture d’écran de la messagerie Diduenjoy montrant un exemple de réponse assistée par IA à un client insatisfait.
Turn detractors into promoters
Re-engage dissatisfied customers directly through the Diduenjoy messaging interface. Use AI to personalize or automate your responses based on customizable rules - ensuring a consistent tone while turning negative experiences into loyalty opportunities.
Smartphone affichant l’application Diduenjoy et un rapport de feedback client.
Distribute the Voice of the Customer across your organization
With intelligent feedback routing, Diduenjoy automatically alerts the relevant teams - product, marketing, sales, operations. The result: fewer silos, higher engagement, shared priorities, and stronger cross-team coordination.
IllustrationActivate your promoters at the perfect moment
Identify satisfied customers and seamlessly guide them to key review platforms (Google, Trustpilot, Tripadvisor, App Store, etc.) to boost your online reputation.
IllustrationCentralize feedback across all your Tools
Diduenjoy integrates smoothly with your ecosystem - CRM, customer service, clienteling, marketing - via API or native integrations. Manage follow-ups wherever you prefer, with no integration costs, while enriching your customer data.