Aircall allows your Support and Sales teams to easily integrate calls with all their other professional tools. Our integration with Aircall allows you to send out a questionnaire to your contacts automatically by SMS following a call.Request a demo
Make your sales and support teams more efficient
How does Evaneos use the integration of Aircall & Diduenjoy to optimize team management?
Watch this video testimonial from Nabil Kachour, Director of Customer Service at Evaneos.
How to send out a survey following an Aircall call in 4 easy steps
Create your satisfaction survey and response options, and personalize your SMS containing the survey, directly from the Diduenjoy platform. Configuring the campaign should take about 5 minutes.
Connect your Aircall account directly from Diduenjoy. Choose the most relevant trigger conditions according to type of contact (minimum/maximum length of the call, incoming/outgoing call, type of tags, delay time, etc.).
The Diduenjoy survey is sent out automatically by SMS according to the send rules defined in step 3. The customer clicks on the survey link. S/he is then redirected to a page containing the survey.
Access the survey responses associated with your Aircall data on Diduenjoy. Our statistical tools let you monitor the performance of each of your customer assistants in real time.