Aircall allows your Support and Sales teams to easily integrate calls with all their other professional tools. Our integration with Aircall allows you to send out a questionnaire to your contacts automatically by SMS following a call.
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How does Evaneos use the integration of Aircall & Diduenjoy to optimize team management?
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How to send out a survey following an Aircall call in 4 easy steps
Step 1
Create your satisfaction survey and response options, and personalize your SMS containing the survey, directly from the Diduenjoy platform. Configuring the campaign should take about 5 minutes.
![Image 1.1](/assets/integrations/aircall/image_1.1-5da4c58e0d6aca3d69f536f8e4597e6870e5b746a43fea36060d94614a0743e9.jpg)
Step 2
Connect your Aircall account directly from Diduenjoy. Choose the most relevant trigger conditions according to type of contact (minimum/maximum length of the call, incoming/outgoing call, type of tags, delay time, etc.).
![Image 1.2](/assets/integrations/aircall/image_1.2-b0dce004c4776a4d7b107f1e3992a05fde7077fa5e7589ada2e47bbe23d5c9cc.jpg)
Step 3
The Diduenjoy survey is sent out automatically by SMS according to the send rules defined in step 3. The customer clicks on the survey link. S/he is then redirected to a page containing the survey.
![Image 1.3](/assets/integrations/aircall/image_1.3-18235c41dcd265bf8e642c1a6b7bce313cacca8b4739d5bd3695d2a6ed1a2172.jpg)
Step 4
Access the survey responses associated with your Aircall data on Diduenjoy. Our statistical tools let you monitor the performance of each of your customer assistants in real time.
![Image 1.4](/assets/integrations/aircall/image_1.4-cb1d8326aebc47cdc475dbb708b443d0eb90bf05a3030e0f0ddd8d7190ffbd27.jpg)