Enterprise-grade architecture designed for Reliability and Security
Built on a resilient cloud infrastructure (99.8% uptime), Diduenjoy ensures your data is always secure and available. Our platform combines proven security standards including end-to-end AES-256 encryption, continuous audit logging and regular penetration testing, with sovereign hosting fully compliant with GDPR and PIPL. Seamless native integration with your business tools is ensured through comprehensive REST APIs designed for smooth, secure embedding into your digital ecosystem.
Illustration des trois piliers : Security, Compliance et Support.
Security, Availability, Sovereignty, and Integration
The technical backbone for enterprise-scale Voice of the Customer programs
Robust, sovereign, and scalable cloud architecture
Diduenjoy leverages industry-leading cloud providers - Google Cloud Platform (GCP) in Europe and Alibaba Cloud in China - ensuring compliance with regional data sovereignty requirements and delivering resilient, scalable infrastructure.
- High Availability: Architected for 99.8% uptime with geographically distributed, multi-zone redundant environments. Real-time data replication ensures seamless failover and continuous service availability during critical incidents.
- End-to-End Encryption: All customer data is encrypted at rest and in transit using AES-256 standards. Encrypted backups are performed daily, securely isolated, and validated regularly through integrity checks.
- Security Assurance: Comprehensive security measures include continuous vulnerability scanning, regular third-party penetration tests, and audit logging. All configurations undergo ongoing review aligned with ISO 27001 and SOC 2 frameworks.
- Regulatory Compliance: Hosted in sovereign data centers with full adherence to GDPR and PIPL mandates. The platform employs documented REST APIs enabling seamless, secure integration with your enterprise IT ecosystem.
This architecture guarantees frictionless integration, robust data protection, and operational continuity tailored to the demands of large-scale enterprises
End-to-end security at every layer
Diduenjoy enforces strict access control and authentication policies designed to meet the highest enterprise security standards.
- Flexible Authentication Options
- SSO Delegation: Seamless integration with your existing identity provider (IdP) through Single Sign-On (SSO), ensuring centralized user lifecycle management.
- Built-in Multi-Factor Authentication (MFA): For customers without SSO, we offer secure internal MFA to strengthen access control.
- Granular access control: User permissions follow the principle of least privilege, restricting access strictly to data and operations required for each role.
- Comprehensive audit logging: All sensitive actions - including logins, data modifications, and exports - are timestamped and logged in secure, access-restricted environments.Logs are retained in compliance with internal security policies and can be exported or reviewed for internal or external audits upon request.
This multi-layered security model ensures robust protection across authentication, authorization, data access, and compliance - critical for deploying Voice of the Customer solutions at scale in regulated or complex IT environments.
Nicolas, CTO
Security, Availability, Sovereignty, and Integration
The technical backbone for enterprise-scale Voice of the Customer programs
Robust, sovereign, and scalable cloud architecture
Diduenjoy leverages industry-leading cloud providers - Google Cloud Platform (GCP) in Europe and Alibaba Cloud in China - ensuring compliance with regional data sovereignty requirements and delivering resilient, scalable infrastructure.
- High Availability: Architected for 99.8% uptime with geographically distributed, multi-zone redundant environments. Real-time data replication ensures seamless failover and continuous service availability during critical incidents.
- End-to-End Encryption: All customer data is encrypted at rest and in transit using AES-256 standards. Encrypted backups are performed daily, securely isolated, and validated regularly through integrity checks.
- Security Assurance: Comprehensive security measures include continuous vulnerability scanning, regular third-party penetration tests, and audit logging. All configurations undergo ongoing review aligned with ISO 27001 and SOC 2 frameworks.
- Regulatory Compliance: Hosted in sovereign data centers with full adherence to GDPR and PIPL mandates. The platform employs documented REST APIs enabling seamless, secure integration with your enterprise IT ecosystem.
This architecture guarantees frictionless integration, robust data protection, and operational continuity tailored to the demands of large-scale enterprises
End-to-end security at every layer
Diduenjoy enforces strict access control and authentication policies designed to meet the highest enterprise security standards.
- Flexible Authentication Options
- SSO Delegation: Seamless integration with your existing identity provider (IdP) through Single Sign-On (SSO), ensuring centralized user lifecycle management.
- Built-in Multi-Factor Authentication (MFA): For customers without SSO, we offer secure internal MFA to strengthen access control.
- Granular access control: User permissions follow the principle of least privilege, restricting access strictly to data and operations required for each role.
- Comprehensive audit logging: All sensitive actions - including logins, data modifications, and exports - are timestamped and logged in secure, access-restricted environments.Logs are retained in compliance with internal security policies and can be exported or reviewed for internal or external audits upon request.
This multi-layered security model ensures robust protection across authentication, authorization, data access, and compliance - critical for deploying Voice of the Customer solutions at scale in regulated or complex IT environments.
Nicolas, CTOCompliance built in, vigilance shared
Security and compliance by design
At Diduenjoy, security isn't just technical - it's cultural.
Every team member signs a confidentiality agreement and completes a structured cybersecurity onboarding program upon arrival.
This initial training is reinforced with ongoing, role-specific awareness sessions that evolve in line with emerging threats, new tools, and shifting usage patterns.
Access to production environments is tightly restricted, following the principle of least privilege and is fully segregated from test environments to prevent lateral exposure.
This shared vigilance complements our technical safeguards and reflects an organizational culture where every employee plays an active role in protecting data integrity and customer trust.
Data sovereignty: our dual Expertise in Europe (GDPR) and China (PIPL)
Protecting personal data is a core principle at Diduenjoy - not just a compliance checkbox.
At Diduenjoy, your data is processed locally, within strictly isolated environments and without unauthorized cross-border transfers:
- In Europe, data is hosted on Google Cloud Platform in full compliance with GDPR.
- In China, a dedicated environment on Alibaba Cloud ensures full alignment with PIPL.
- Each region has its own independent infrastructure, fully segregated from testing and development environments.
- You stay in control of your data: the right to erasure is fully supported, and data can be automatically anonymized after a configurable retention period.
Compliance built in, vigilance shared
Security and compliance by design
At Diduenjoy, security isn't just technical - it's cultural.
Every team member signs a confidentiality agreement and completes a structured cybersecurity onboarding program upon arrival.
This initial training is reinforced with ongoing, role-specific awareness sessions that evolve in line with emerging threats, new tools, and shifting usage patterns.
Access to production environments is tightly restricted, following the principle of least privilege and is fully segregated from test environments to prevent lateral exposure.
This shared vigilance complements our technical safeguards and reflects an organizational culture where every employee plays an active role in protecting data integrity and customer trust.
Data sovereignty: our dual Expertise in Europe (GDPR) and China (PIPL)
Protecting personal data is a core principle at Diduenjoy - not just a compliance checkbox.
At Diduenjoy, your data is processed locally, within strictly isolated environments and without unauthorized cross-border transfers:
- In Europe, data is hosted on Google Cloud Platform in full compliance with GDPR.
- In China, a dedicated environment on Alibaba Cloud ensures full alignment with PIPL.
- Each region has its own independent infrastructure, fully segregated from testing and development environments.
- You stay in control of your data: the right to erasure is fully supported, and data can be automatically anonymized after a configurable retention period.
Two people in technical support working on computers.Expert support without middlemen
Our support is 100% in-house, handled directly by the technical teams who build and maintain the platform. You speak with experts who truly understand your technical constraints, business priorities, and IT environment. Every request is addressed with rigor, speed, and precision, whether it's about integrations, security, or custom development. No forms, no chatbots, no outsourcing. You talk to the people who build the solution.
Two people in technical support working on computers.Expert support without middlemen
Our support is 100% in-house, handled directly by the technical teams who build and maintain the platform. You speak with experts who truly understand your technical constraints, business priorities, and IT environment. Every request is addressed with rigor, speed, and precision, whether it's about integrations, security, or custom development. No forms, no chatbots, no outsourcing. You talk to the people who build the solution.
A platform built to connect
Diduenjoy integrates seamlessly with your ecosystem, thanks to a robust REST API, native connectors with leading business tools, and clear, up-to-date public documentation. Its architecture is optimized for secure, scalable, and low-friction integration into modern enterprise environments.
API
Our RESTful API uses JSON formatting and adheres to standard HTTP conventions:
- Authentication: Secure token-based (Bearer Token) or JWT for advanced use cases
- CORS support for safe client-side integrations
- Built-in pagination and structured JSON error handling
- Clear, versioned public documentation with request/response examples and status codes
- Availability SLA: 99,8%
Salesforce
Our certified Connected App connects via JWT for secure, session-less authentication. It deploys custom Diduenjoy__c objects, continuously fed with survey data and linkable to your standard or custom Salesforce objects (Account, Case, etc.).
- Zero modification to your native objects
- Background syncing via scheduled jobs or real-time webhooks
- Fully compatible with both Lightning and Classic
Shopify
Our official Shopify App supports Checkout Extensibility, enabling you to embed post-purchase surveys directly on the Thank You page.
- Easy configuration from the Shopify Admin panel (survey, metadata, translations)
- Multilingual support via JSON translation files
- Real-time data push to your Diduenjoy dashboard
- No theme customization required
Zendesk
Connect Diduenjoy to Zendesk for bi-directional automation:
- Automatically create a support ticket for each negative response
- Map survey data directly into ticket fields (score, comment, sentiment, tags)
- Trigger surveys after ticket closure via Zapier or native webhook
- Manage feedback follow-up directly in the agent interface
Google Business Profile
Use the official Google Business API to manage reviews:
- Pull in all reviews from your locations
- Auto-respond or respond manually directly from Diduenjoy
- Use AI tagging, sentiment analysis, and auto-translation for better insight
- Near real-time data sync via Google webhooks or daily fetch
- Full compatibility with multi-location GMB setups
Trustpilot
Connect via the official Trustpilot API to manage your reviews:
- Import all your Trustpilot reviews seamlessly
- Respond manually or with automated templates directly from Diduenjoy
- Leverage AI-powered tagging, sentiment analysis, and translation
- Sync data regularly based on your subscription limits
- Manage reviews across multiple Trustpilot profiles with ease
Contentsquare
Pair qualitative feedback with UX behavorial data from Contentsquare:
- Enrich verbatims with real navigation context (session replay, heatmaps, clickstream)
- Pinpoint site elements tied to negative experiences
- Integration via a custom Diduenjoy Tag (via your TMS or manual injection)
- Setup supported by your Contentsquare CSM
No‑code integrations
Connect Diduenjoy to over 5,000 tools with no code required:
Secure Webhooks (HMAC-signed)
Example workflows:
- Auto-create Gorgias ticket for negative feedback
- Send real-time Slack alerts for promoters
- Push weekly summary reports to leadership via email or Google Sheets
Each Zap complies with Diduenjoy’s data security and privacy standards
Explore further
Discover how our platform meets the highest standards of security, performance, and integration simplicity.